FAQ and Contact Us

I had a great experience at Dick’s. How do I give that feedback?

We are thrilled to hear that you had a good experience. Thank you for taking the time to provide feedback. By clicking on the link below and filling out a short form, you will help us continue to provide high quality food and high quality customer service to every customer.

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I had a bad experience at Dick’s. How do I give that feedback?

We are very sorry to hear that you had a bad experience. Thank you for taking the time to provide feedback. By clicking on the link below and filling out a short form, you will help us learn from our mistakes and meet our goal to provide high quality food and high quality customer service to every customer.

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I have a question about the online store or an order I made online

Can you cater my event?

We do not cater, but we can often accommodate large orders that can be served at special events. Please see our information on larger orders.

Do you deliver?

Sorry, we do not deliver. There are several independent companies in Seattle, such as Postmates.com who can pickup burgers for you.

How do I place a large order?

For orders larger than 25 burgers, it’s best to call the restaurant where you would like to pick up your order least 24 hours in advance. For orders over 100 burgers, it’s best to call at least a week in advance. We will do our best to accommodate your larger order, but it often depends on business levels and any other larger orders that may have already been ordered. If we are unable to answer your call it means we are assisting customers, so please leave a message with your name, phone number, the date and time you want to pick up and the order.

Wallingford: (206) 632-5125
Broadway: (206) 323-1300
Holman Rd: (206) 783-5233
Lake City: (206) 363-7777
Queen Anne: (206) 285-5155
Edmonds: (425) 775-4243

Remember, we offer a 10% discount on cheeseburger or hamburger orders of 50 or more burgers.

To ensure all customers receive high quality french fries, we are limited in the number we can serve at any one time.  The store manager can give you more specific limits depending on the date/time and location of your order.

We love large orders, but please keep in mind our first priority is serving our customers on the patio, so please call in advance.

How do I apply for a job at Dick’s?

If you are at least 16 years old, please apply directly at the restaurant where you would like to work. You can pick up an application anytime or print this pre-application, fill it out and bring it with you to your interview. Interviews are held every Monday through Thursday from 1:30PM to 3:00PM. You do not need an appointment during these times.

If you cannot interview during those times, please call the store to make an appointment.

Wallingford: (206) 632-5125
Broadway: (206) 323-1300
Holman Rd: (206) 783-5233
Lake City: (206) 363-7777
Queen Anne: (206) 285-5155
Edmonds: (425) 775-4243

Does Dick’s franchise?

Dick’s is a family owned company. We own all of our locations and have no plans to franchise.

Where can I find nutritional information?

Our nutritional information is currently being analyzed and we hope to have it available online soon. Please check back

Where can I find allergen information?

How do I ask for Dick’s support of my event or auction?

I am a vegetarian, is there anything I can eat at Dick’s?

Yes! Our french fries are hand-cut from real potatoes in our restaurants and cooked in trans fat-free sunflower oil. Our hand-dipped and individually whipped milkshakes are vegetarian friendly as well. And of course, our ice cream and sundaes are delicious vegetarian options.

Why can’t you do special orders? (ie a cheeseburger with no ketchup?)

Our business model is based on instant service rather than custom orders. To achieve that speed of service, all our burgers are made the same way. We make them shortly before you order them, so your server can take your order and serve your burger, fries and shake immediately.

Many people really enjoy our burgers and we encourage all our customers to try the way we make them at least once. We have a satisfaction guarantee, so please return your burger for a full refund if you are not completely satisfied.

None of these are related to my question…

Please click on the link below to share your thoughts with us. We appreciate you taking the time to provide feedback.

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